Here is our third installment reviewing some of the things you should and should not say when you are negotiating a lower credit card rate on the phone.

What you Should Say

remind them that you are a good customer

• When you call, you will want to explain to them how you have been a good customer by paying them all of this money in interest especially as it compares to your overall debt balance. If you have paid $10,000 in interest over the last 10 years, and have a $8,000 balance, the credit card company can rapidly see where they stand with you. Don’t kid yourself however, they have these metrics and many more readily available, this is primarily for your benefit and will motivate you to work for a better rate. Regardless you are their bread-and-butter you make the money every single minute of the day seven days a week 52 weeks the year. You are their cash cow they want to milk you. so they will listen to you.

What you Should not do or Say

never let them see you sweat

• Do not cry, plead or beg. If you do apologize, take a breath compose yourself and pick up in your script or response where you left off, or say good bye and call back again in a couple days and try again.

Part 1 in Series - The Right Words to Negotiate a Lower Credit Card Interest Rate.
Part 2 in Series - Handy Info Helps Setup Successful Credit Card Negotiations.
Part 3 in Series - Good Customers Do not Cry - Negotiating a Lower Credit Card Rate.